George Engelbeck

User Interface Researcher/Designer

Work Experience

MICROSOFT VISUAL STUDIO, PARALLEL COMPUTING PLATFORM AUGUST 2009 TO PRESENT
SENIOR UX DESIGN RESEARCHER Microsoft Corporation — Redmond WA

ROLES & RESPONSIBILITIES

  • Conducted user research on C++ native developers and WinRT APIs and C++ AMP.
  • Conducted user research and user interface design for the parallel developer tools and tools.
  • Developed personas for scientific computing professionals who code but are not professional software developers.
  • Researched and conducted usability tests of parallel profiling and debugging tools.
  • Performed field research focused on scientific computing professionals.

SKILLS

  • User-centered design thinking
  • User interface prototyping
  • Usability testing
  • API usability testing
  • User in depth interviews
  • Usability evaluations

ACCOMPLISHMENTS

  • Iterative prototyping and interaction design of Visual Studio parallel profiling and debugging tools.
  • Transformed customer research and feedback into product requirements.
  • Developed scientific computing profession personas based on field research and interviews.
  • Constructed debugger and profiler customer satisfaction metrics.
MICROSOFT RESPONSE POINT 1.0 SP1 & SP2 JANUARY 2008 TO JULY 2009
SENIOR UX RESEARCHER/DESIGNER Microsoft Corporation — Redmond WA

ROLES & RESPONSIBILITIES

  • Conducted user and market research to understand the needs and desires of small business owners and their employees.
  • Researched and did competitive user testing of competing products including A-B tests.
  • Performed field research with existing and potential users and customers.

SKILLS

  • User-centered design
  • User interface prototyping
  • Usability testing.
  • Feature specification
  • User shadowing and interviewing
  • Questionnaire and survey design
  • Competitive testing analysis
  • Usability evaluations

ACCOMPLISHMENTS

  • Shipped Response Point 1.0 SP1 and SP2.
  • Wrote feature specifications.
  • Iterative prototyping, interaction design of Window, Voice, and HTML applications.
  • Transformed customer research and feedback into product requirements.
  • Developed Response Point's archetypes and personas based on field research and interviews.
  • Construction of Microsoft Response Point’s customer satisfaction metrics and surveys.
MICROSOFT SQL SERVER 2008 AUGUST 2005 TO JANUARY 2008
SENIOR UX RESEACHER/DESIGNER Microsoft Corporation — Redmond WA

ROLES & RESPONSIBILITIES

  • Led SQL Server's User Experience group for six months. During these six months I managed three designers and two researchers.
  • Conducted user research to understand the needs and desires of SQL Server DBAs, Database Developers, and Analyst.
  • Researched and performed usability baselines, product usability test, API usability tests.

SKILLS

  • Team leadership
  • User-centered design
  • User interface prototyping
  • Usability testing
  • User shadowing and interviewing
  • Questionnaire and survey design
  • Competitive analysis
  • Usability evaluations

ACCOMPLISHMENTS

  • Iterative prototyping user interfaces for SQL Server’s Performance Data Collector, and Performance Reports.
  • Performed usability tests of SQL Server 2008 design prototypes and release candidates.
  • Performed baseline usability tests of SQL Server 2005 major components: Management Studio, Analysis Services, Integration Services, and Reporting Services.
  • Led user SQL Server user feedback sessions.
  • Created and analyzed user satisfaction surveys.
  • Performed usability test of XmlReader and XmlWriter APIs, T-SQL TVPs (Table Valued Parameters).
CISCO UNITY OCTOBER 1999 TO AUGUST 2005
USER INTERFACE DESIGN ENGINEER Cisco Systems Inc. — Seattle WA

ROLES & RESPONSIBILITIES

  • Led the user interface design and research efforts for Cisco Unity 2.46 to 4.0 and Cisco Unity Connection. Unity is Cisco's VoIP Unified Messaging and Voicemail solutions.
  • Responsible for the user interface for Cisco Unity’s touchtone user interface, voice user interface, subscriber web-access application, system administration application, and installation and configuration applications.

SKILLS

  • Team leadership
  • User interface requirement definition and specification
  • Web-based administration interaction design
  • Web-based application interaction design
  • Touchtone and voice user interface design
  • Windows user interface design
  • Competitive analysis
  • Usability evaluations

ACCOMPLISHMENTS

  • Shipped the 2.46 through 4.0 versions of Cisco Unity.
  • Led the convergence of the user experience across Cisco's Voice Technology Group.
COLLABORATIVE SYSTEMS RESEARCH AUGUST 1996 to OCTOBER 1999
ADVANCED COMPUTER TECHNOLOGIST II Boeing — Bellevue WA

ROLES & RESPONSIBILITIES

  • Transferred Boeing requirements and product feedback to Microsoft’s NetMeeting, SharePoint product teams, and IBM’s Domino, and Sametime product teams.
  • Served on Boeing’s eForms and collaborative database product selection committees.
  • Served as an consultant on information sharing technologies to Boeing’s JSF project and commercial aircraft projects.

SKILLS

  • Team leadership
  • User interface design and prototyping
  • User interface requirement definition and specification
  • Product RFPs
  • Grant writing
  • Business process simulation
  • Usability evaluations
  • Competitive analysis
  • Usability testing

ACCOMPLISHMENTS

  • Introduced Microsoft NetMeeting and Data Conferencing Servers to Boeing.
  • Moved Boeing away from desktop-based electronic forms to web-based electronic forms.
THETRIP.COM JANUARY 1996 TO JULY 1996
MEMBER OF TECHNICAL STAFF U S WEST Advanced Technologies (Now Qwest) — Englewood CO

Led the user interface design and evaluation effort for thetrip.com an Internet travel site (www.thetrip.com). Worked as part of the marketing group to conduct user interviews, focus groups, and market surveys of the site's target market. This site won several commercial awards (AOL Essential Web Site, Yahoo Best of the Web, and Cool Site of the Day).

COMMUNITY ADOPTION OF THE INTERNET RESEARCH AUGUST 1995 TO JANUARY 1996
MEMBER OF TECHNICAL STAFF U S WEST Advanced Technologies (Now Qwest) — Boulder CO

Conducted field research on community adoption of the Internet. Conducted field interviews investigating the communication needs of home-based businesses. Performed needs analysis for CSCW applications for distributed work groups.

USAVENUE – ITV HIGH-END SHOPPING JANUARY 1993 TO AUGUST 1995
MEMBER OF TECHNICAL STAFF U S WEST Advanced Technologies (Now Qwest) — Boulder CO

Led user interface design and evaluation effort for usAvenue a broadband interactive television (ITV) shopping service and for an Internet version of the service. Responsibilities included prototyping and usability testing an ITV stores, prototyping a shopping web site, and prototyping a help desk application for both versions of the shopping service. Worked with retailers Nordstrom, Lands End, and Nike.

VOICE DIALING SERVICE JANUARY 1992 TO JANUARY 1993
MEMBER OF TECHNICAL STAFF U S WEST Advanced Technologies (Now Qwest) — Boulder CO

Designed and evaluated speech recognition user interfaces for phone services. Designed and evaluated a voice dialing user interface, and the user interface to call routing applications for U S WEST and a major retailer.

CSR USER INTERFACE JULY 1990 TO DECEMBER 1991
MEMBER OF TECHNICAL STAFF U S WEST Advanced Technologies (Now Qwest) — Denver CO

Led task analysis, design, and evaluation of Motif user interface for U S WEST small business and residential customer service representatives.

PHONE USER INTERFACE RESEARCH JANUARY 1987 TO JUNE 1990
POST-DOCTORAL ASSOCIATE U S WEST Advanced Technologies (Now Qwest) — Englewood CO

Designed and evaluated voice response and screen-based telephony user interfaces to telephone services.

OASIS – SATELLITE CONTROL WORKSTATION SEPTEMBER 1985 TO DECEMBER 1986
RESEARCH ASSISTANT LASP — Boulder CO

Led user interface design and evaluation for a real-time satellite control workstation. Presented design and prototype to NASA Goddard Space Flight Center.

THEO – SOLAR FLARE FORECASTING EXPERT SYSTEM MAY 1985 TO AUGUST 1985
RESEARCH ASSOCIATE NOAA SEL — Boulder CO

Developed an expert system to make 24-hour solar flare forecasts from white light data. This system was used by the Space Environment Lab for over 20 years.

LAB INSTRUCTOR COGNITIVE PSYCHOLOGY SEPTEMBER 1984 TO MAY 1985
TEACHING ASSOCIATE Psychology Department, University of Colorado — Boulder CO

Laboratory instructor for undergraduate cognitive psychology courses.

MOSES – SPACECRAFT FAULT ISOLATION EXPERT SYSTEM MAY 1984 TO AUGUST 1984
ASSOCIATE ENGINEER Martin Marietta (Now Lockheed Martin) — Denver CO

Developed an expert system to perform single-fault isolation in spacecraft hydrazine attitude control systems. Project funded by NASA Goddard Space Flight Center, Greenbelt, MD.

COGNITIVE COMPLEXITY THEORY/COGNITIVE WALKTHROUGHS AUGUST 1982 TO MAY 1984
RESEARCH ASSISTANT Psychology Department, University of Colorado — Boulder CO

Designed, ran, and analyzed the results of experiments of novice users learning to use menu-based systems and text editors. Modeled user behavior using Cognitive Complexity Theory. Helped develop Cognitive Complexity Theory and Cognitive Walkthroughs.

EYE MOVEMENT ANALYSIS MAY 1978 TO SEPTEMBER 1982
RESEARCH ASSISTANT WENDELL JOHNSON SPEECH AND HEARING CENTER University of Iowa — Iowa City IA

Wrote programs to analyze and filter eye movement and conversational data. Designed, ran, and analyzed of human studies in event perception. Designed, ran, and analyzed animal memory studies.

Education

1989 Ph.D., Psychology, University of Colorado, Boulder.

1986 M.A., Psychology, University of Colorado, Boulder.

1982 B.S., Psychology, Computer Science, University of Iowa.

Programming and Markup Languages

C#, T-SQL, JavaScript, HTML, XML/XSTL, Python, F#, Java, C, C++, Prolog, Visual Basic, VoiceXML, OPS83, and so on.

Patents

Crayton, D., Engelbeck, G.E., Toby, L., Hubbard, H. (Issued Feb. 11, 1997) Patent No. 5,602,596 Method for Navigating a Complex Multimedia Structure.

Engelbeck, G.E., and Marics, M. A. (Issued Sept 19, 1995). Patent No. 5,452,340 Method of Voice Activated Telephone Dialing.

References

Available on LinkedIn or on request.